Shipping Methods:
We provide FREE SHIPPING to worldwide with NO MINIMUM purchase required for all orders at tomtop.com. You also can choose your preferred shipping methods on the Order Information page during the checkout process. Please note for EMS, Expedited Shipping, you should pay the extra shipping fee. tomtop.com offers different shipping methods for you:
| Shipping from Chinese Warehouse： |
| Airmail and register airmail | Area | time |
| United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom | 7-15 business days |
Australia ,New Zealand, Singapore | 7-15 business days |
| Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland | 7-20 business days |
| Brazil, Russia, Mexico | 15-35 business days |
| Other countries | 7-25 business days |
| EMS | All countries except those listed below | 6-8 business days |
| Brazil and Russia | 10-25 business days |
| Expedited Shipping*(DHL) | 3-7business days to worldwide. | 3-7 business days |
| Shipping from Local Warehouses: |
| Warehouses | Shipping Type | Shipping Time | Country |
| UK Warehouse | Royal mail | 5-12 business days | UK & Other EU countries |
| UPS | 3-7 business days |
| US Warehouse | USPS | 3-6 business days | United States, Canada |
| UPS | 2-5 business days |
| DE Warehouse | DHL | 3-8 business days | DE & Other EU countries. |
| FR Warehouse | Express | 2-5 business days | France & Other EU countries |
| ES Warehouse | Unipost | 2-15 business days | ES & Other EU countries |
| Express | 3-7 business days |
The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service team. We will settle your problem as soon as possible. Enjoy your shopping!
Payment Methods:
tomtop.com accepts PayPal and Credit Card as secure payment methods:
1. PayPal
1) Login To Your Account or use Credit Card Express.
2) Enter your Card Details, the order will be shipped to your PayPal address. And click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
2. Credit Card
1) Choose your shipping address OR create a new one.
2) Enter your Card Details and click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox.
3. Web Money
4. QIWI
1) Select the country where your account was opened счет
2) Enter the number of your QIWI purse
3) Enter your password and click the payment button
4) Click on the"pay with QIWI", you will be redirected to the payment details via QIWI
5) Enter your password and click the payment button
6) Your payment will be processed
7) You will be directed to a page with details of the order to confirm
You will be redirected to QIWI website to make a payment from your QIWI Wallet.
5. SOFORT
1) Choose your shipping address OR create a new one.
2) Enter your Card Details and click “Submit”.
3) Your Payment will be processed and a receipt will be sent to your email inbox .
1.Does tomtop.com check the products before shipping them to me?
Yes., of course.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. Please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from tomtop.com has a guarantee of quality and will exactly match the description on the website.
Factories that supply tomtop.com are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from tomtop.com just as much as any western retailer.
3. How long dose it take to have my orders shipped after the payment is made?
1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don't receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact tomtop.com immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate tomtop.com, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to tomtop.com in order for us to send out a new piece.
5. What should I do if my products went wrong after a period of use?
If you encounter quality issues within the warranty period, you can ask for us.Except for this case,The Merchant is not responsible for product damage caused by customers' wrong operation or the uncontrollable natural reasons . Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.
In this case, please kindly provide us with proof as below:
The photos of original tomtop.com package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and tomtop.com is responsible for the shipping costs of arranging reshipment by air mail.
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